Equip yourself with a program that allows you to check stock levels, product entries and exits.
Delivery times are crucial to offering a quality service.
Correct management of e-commerce shipments strongly influences the customer purchasing experience, for this reason it is important to plan every detail of your strategy.
From choosing the most suitable courier for different needs, to managing returns and checking documents, the operations to follow are different and often complex: these are interrelated activities that require precision and punctuality. But there are two factors to highlight in order to organize e-commerce shipments for the best:
1. Warehouse. This is one of the most important elements of a commercial activity: if you opt for direct warehouse management, you will have to take into account the costs of purchasing or renting a property and the costs of utilities, to which are added the practical tasks related to the logistics organization and movement of goods. To do this, you will need to equip yourself with a good program that allows you to check stock levels, product inputs and outputs and any returns effectively. By choosing indirect warehouse management, outsourcing or drop shipping, you can instead rely on an external supplier who controls the inventory and takes care of orders: it is the most efficient solution for those who have an online store, as it allows you to optimize space and time, so you can also focus on other aspects, from marketing to customer service.
2. Logistics. Another aspect to be considered carefully is logistics, which is essential both in pre- and post-sales. Operations related to delivery times, returns processing, demand peaks and order customization become crucial to offer a quality service and receive positive feedback from customers, increasing the reliability of the site. Choosing an expert and reliable partner is of fundamental importance to offer a professional image and a punctual service, managing to satisfy all the expectations of your customers in terms of efficiency and quality of the service offered.
MBE Centers can manage the logistics and shipments of your products: our solutions include quantitative and qualitative controls and inventory monitoring. MBE specialists can also assemble, package and ship the products sold online according to specific needs, as well as managing orders and flows for returns of goods, both nationally and internationally.
Errors in the e-commerce management process can result in dissatisfaction or loss of the customer, also encouraging them to leave a negative review, with repercussions on the online reputation of your business.
For this reason, it is important to take care of each phase, from purchase to post-sale, keeping in mind these elements:
1. Packaging and sustainability. Product packaging is increasingly important to make your brand recognizable, as it can strongly influence your customers' purchasing experience by transmitting a message and values that are consistent with your brand image. To make your e-commerce shipment management more effective, in addition to considering the aesthetic aspect of your packages, you will also have to pay particular attention to their environmental impact: personalized and eco-sustainable packaging is an effective marketing tool, a small investment that will improve your brand image and obtain positive reviews. Well-packaged products capture the interest of users: therefore, aim to embellish your goods as much as possible without neglecting safety during transport. MBE Centers study customized packaging solutions for your e-commerce, from the assembly of different references to the possible inclusion of promotional material, such as flyers and samples. The most appropriate packaging techniques, the use of specialized materials and accuracy in all steps of packaging, allow you to save time and above all reduce the risk of damaging the goods, in order to offer your customers a reliable and professional service.
2. Coverage and tracking. To ensure your customers receive quality service, especially in the case of fragile or valuable goods, you can offer coverage that provides protection if the products are damaged or lost during transport. With MBE SafeValue you can cover the real value of the goods from the moment of collection until delivery, protecting yourself in case of damage or loss.
3. Multi-channel approach. Another winning strategy is to focus on omnichannel, that is, integrating different sales channels to improve the customer purchasing experience through a connection between the physical point and the online store.
4. Automated processes. In addition to allowing up-to-date tracking that allows for effective management of e-commerce shipments, automation is very useful for synchronizing order status, calculating prices in real time, and obtaining labels in just a few steps. With the plugin MBE e-Ship we connect your online store to MBE systems to optimize the management of e-commerce orders. This e-commerce plugin allows you to focus on your business, entrusting the aspects and processes related to logistics and shipping to the experience of Mail Boxes Etc. Centers.
5. Customer service. A punctual assistance service helps you to build customer loyalty: a quality customer service implies a detailed and efficient response to requests and support that also includes the ability to intervene promptly in the event of delays in deliveries or loss of goods.
For efficient and optimized management of your e-commerce, you can count on MBE Solutions designed specifically to give an extra boost to your online business.
